Delivery & FAQs
Discover answers to your questions and learn how effortless we've made it to bring the luxury of premium virgin hair right to your doorstep. Explore more about our seamless online ordering and reliable delivery processes, designed with your utmost convenience and beauty needs in mind.
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Delivery Information
Shipping duration depends on your location. Typically, orders are processed within 24-48 hours and then shipped out. We aim to deliver your order as quickly as possible.
Delivery Time: While we aim to deliver your order as quickly as possible, please allow 2-5 business days for your package to arrive. Delivery times may vary based on your location and the current delivery load.
Shipping Costs: We offer competitive shipping rates, which will be calculated at checkout based on your order size and shipping location.
How Can I Track My Order?
After your order has been shipped, we'll send you an email with the tracking number and a link to track your package.
Can I change my order after I've placed it?
We strive to process orders as quickly as possible. If you need to make changes, please contact our customer service team as soon as possible. However, we cannot guarantee changes once an order is processed.
What Is Virgin Hair?
Virgin hair refers to hair that has never been chemically processed or altered. At Lilly's Cabelo, we provide 100% authentic virgin hair, ensuring the highest quality hair extensions and lace front wigs.
What Lengths Do You Offer?
Our range includes lengths from 18 to 30 inches. This offers flexibility to choose the perfect length that suits your style and preferences.
How do I maintain the quality of my hair extensions or wig?
We recommend a gentle routine for maintaining our products. Brush the extensions or wig regularly to avoid tangling, use sulphate-free shampoo and conditioner, and let it dry naturally. Avoid overusing heat styling tools to preserve the hair's quality.
Can I colour or style my hair extensions or wig?
Yes, since our products are made from 100% virgin hair, they can be dyed or styled as per your preference. However, we recommend professional assistance for any chemical processes to avoid damaging the hair.
Can I wear the lace front wig every day?
Yes, our lace front wigs are crafted to be comfortable and durable enough for daily use. However, to prolong the wig's lifespan and maintain its quality, we recommend properly caring for it according to our hair care guide.